Customer Service Representative

Harriman Material Handling, a full-service material handling company that specializes in in overhead cranes and hoists, is looking for a Customer Service Representative for our Inside Sales team to help support our growing business.

Essential duties and responsibilities

• Receive and respond to customer requests via phone and email
• Use portals and price sheets to obtain pricing and info for suppliers and contractors
• Prepare quotes for parts, equipment and/or service, following up as necessary
• Issue purchase orders to suppliers/contractors
• Maintain Excel spreadsheets
• Start jobs, then follow them through to completion
• Work with service and installation coordinators to schedule work at customers’ facilities
• General office duties, including answering the phone, filing, data entry, etc.
• Support outside sales staff in meeting customer needs

Qualifications

• Excellent communication skills, both verbal and written
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• A commitment to completing tasks correctly and on-time
• Proficiency in Microsoft Office suite

Education and/or Experience

• Administrative experience (or experience in inside sales/customer service) preferred