General Manager

Harriman Material Handling, a full-service material handling company that specializes in in overhead cranes and hoists, is looking for a General Manager for our team to help support our growing business.

Essential duties and responsibilities of our Customer Service Representatives:

• Increase sales and develop new customers while maintaining gross profit.
• Manage and develop sales staff – Work with personnel at different levels of technical and sales knowledge/experience. – Training in both technical and sales strategies. Hire, train, retain both inside and outside sales personnel.
• Improve customer service/experience
• Lead sales meetings, regular staff meetings, training/information sessions
• Support outside sales staff in meeting customer needs
• Work with customers, sales, and operations to create a partnership where we take care of all the customers’ cranes and hoist needs.
• Develop/implement strategies to sell more onsite service contracts
• Develop processes/procedures to help – Standardize quoting and make it as efficient and accurate as possible. – Utilize tools like Salesforce, InspectAll and Sage – Improve communication with inside/outside sales, service/ops, and customers.
• Work with salespeople to close large sales and set up new customers.
• Work with marketing to develop newsletters, email and print marketing pieces, and advise on updates/changes to the website. Help write and review content prior to it being published.

Qualifications

• Excellent communication skills, both verbal and written
• Highly organized and detail-oriented
• Ability to multitask in a fast-paced environment
• A commitment to completing tasks correctly and on-time
• Proficiency in Microsoft Office suite

Education and/or Experience

• Management experience preferred

Benefits

• 401(k) matching
• Anthem Blue Cross Blue Shield Health, Life, Dental, & Vision Insurance Available (Coverage begins 1st of month following 30-day period)
• IRA: Harriman Material Handling will match employee contribution up to 3%; eligible after first 90 days
• Paid vacation and holidays

Supplemental pay:

• Bonus pay

Ability to commute/relocate:

• Morristown, IN 46161: Reliably commute or planning to relocate before starting work (Required)

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